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Full Name

satyaprakash

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rudrapur

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satya_sp_kpn@yahoomail.com

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marasimsp@gmail.com

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9335606336

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SATYA PRAKASH SHARMA NEAR-ARYA SAMAJ MANDIR BEWAR
(MAINPURI) 206301 U.P
EMAIL- SATYA_SP_KNP@yahoo.co.in
MARASIMSPgmail.com MO.09335606336, 09359489694

OBJECTIVE
“Paths are not present they are made by walking.” So I want to work hard and become successful executive. Seeking for an interesting and challenging opportunity ensuring, credible performance, this leads the reputation on the high pedestals & contributed of the Organization.

 AWORD: certificate for Customer Satisfaction & Branch Performance from PCS Technology Limited

WORK EXPERIENCE

 Working with Tata Motors Limited, Pantnagar (Uttaranchal) on behalf of PCS Technology Limited, Pune (Authorized Service Partner of IBM India Pvt. Ltd.)
Designation: TEAM LEADER Period – 16 April 2008 –Present
Responsibilities:
• Providing the IT Support to Critical users/Laptop users in Tata Motors.
• Handling the team of 5 engineers.
• Outlook configuration and trouble shooting
• Installation of Autodesk.
• Installation of Network printer. And troubleshooting.
• SAP installation and trouble shooting
• Managing & Maintaining SLA & Track calls logged by users to closure for Tata Motors Pantnagar (Uttaranchal).
• Generating daily, weekly and scheduled reports as per the SLA
• Coordination with the various Tower Engineer/Group leaders and Branch Managers for day to day IT Related Calls and activity.
• Escalation within Tata Motors for IT Support
• To organize and/or assist and/or troubleshoot all IT related problems for End-users at Tata Motors Pantnagar.
• Coordination with vendors for Warranty and AMC Calls.
• Handling the team escalations
• Monitoring and supervising the FMS activity
• Maintaining the call resolution as per SLA

 Working with PCS TECHNOLOGY LTD Lucknow posted in Bareilly

Designation: Customer Support Engineer Period –11 Dec 2006 TO 15 April 08

Responsibilities: Handling various customers
SITES HANDLED:

Bank Of Baroda Central Bank OF India State Bank Of India Dena Bank Vijaya Bank Life Insurance Corporation of India  Indian Bank Bank of India  New India Assurance National Informatics Centre  District Can Office  Office of Assistant Sugar Commissioner. United India Insurance, United Bank of India  TATA Chemicals  IFFCO Area office, IDBID bank, ECGC India, EIA

 Working with INFOCARE DIGITAL SYSTEMS (Authorized WIPRO Service & Sales partner) Lucknow.

Designation: Customer Support Engineer Period –10 June 06To 08Dec 06

Responsibilities: Handling various customers
• Providing the IT Support to Critical users/Laptop users in.
• Handling the team of 3 engineers.
• Managing & Maintaining SLA & Track calls logged by user to closure for Wipro InfoTech ERC & ED Tower.
• Generating daily, weekly and scheduled reports as per the SLA
• Coordination with the various Tower Engineer/Group leaders and Branch Managers for day to day IT Related Calls and activity.
• Escalation within Banking and corporate for IT Support
• To organize and/or assist and/or troubleshoot all IT related problems for End-users at Wipro, s AMC customer ERC & ED Tower
• Coordination with vendors for Warranty and AMC Calls.
• Handling the team escalations
• Monitoring and supervising the FMS activity
• Maintaining the call resolution as per SLA

 Working with TECHNO SERVA (Authorized HP&EPSON Service & Sales partner) Kanpur.

Designation: Customer Support Engineer Period –01 Dec 2003 TO 04 Jan 06

Responsibilities:
• Provided IT Support to corporate customer
• Maintain TRC and give water solution to all clients
• Handled various Customer they have a great IT setup (Small Arms factory, Jyoti capsules, Lohia Group, Field Gun factory, Duncons Fertilizer, IIT Kanpur.
• Additional working aria selling PC Printers and all IT equipments.

TECHNICAL SKILLS:

• Operating Systems :
DOS 6.22, Win95, Win98, WinNT 4.0, Win2000, Win XP, Novell Netware 4.11, Novell
• Network
WinNT 4.0, Windows 2000, WindowsXp, Novell 4.11, Novell 4.2,

• Installation : DOS 6.22, Win 3.1, Win95, Win98, WinNT 4.0, Win 2000 ,WinXP, Novell 4.11, Novell 4.2, Novell 5.0, LINUX 7.1, LINUX 7.2, LINUX 8.0, LINUX 9.0, MS Office 97, MS Office 2000, MS Office XP, MS Office 2003, Norton Antivirus (All types), McAfee Antivirus, SQL 7.0, SQL 2000 server, SQL 2000 Personal Edition & many more

JOB RESPONSIBILITIES:

• To create LINUX / Novell5.0 / Novell4.2 / Novell 4.11 / Windows2000 / Windows NT/ Windows 98 environment as per the customer’s requirements.
• To visit the site of different customers who are under AMCs / Warranty, find out
The troubles in their systems / network and shoot them.
• To find out the problems in the Network and to update the network by removing faults.
• To computerize the different branches of Banks/PSU.
• To manage the calls received for the customers & make proper scheduled to rectify them.
• To maintain the Spares stock Inventory.
• To manage the team of 6Nos. of engineers.
• To visit the different customer’s location & follow / activate the AMC.

TROUBLE SHOOTING

• Operating Systems :

DOS 6.22, Win 3.1, Win95, Win98, WinNT 4.0, Win 2000, WinXP,
• Application Software’s
Microsoft Office (All), SAP, Outlook Express, SQL Server per. Ed.2000

Hardware

• Servers
IBM, HEWLETT PACKARD, ACER (Altos series), PCS (Cirrus), DELL
• Computer system
HEWLETT PACKARD, IBM, ACER, PCS, HCL, WIPRO, ASSEMBLED, DEL.
• Dot Matrix Printers
TVSE MSP 240, TVSE MSP 255, MSP 345, TVSE MSP 355, WIPRO
HQ 1040+, WIPRO HQ1050, WIPRO LX240, EPSON LX300, EPSON LX800.
• Passbook Printer
Olivetti PR2, Olivetti PR2e, WINCORF, TVSE HD6045, Tally 500B
• High Speed Printer
EPSON DFX 8500, WIPRO, HQ2400+, TVSE10000DB, TELLY2250, TELLY228
• Line Matrix Printer
Wipro PRINTRONIX, Lipi Tally6045, Lipi Tally 6050, Lipi Tally 6100
• Laser Printer
EPSON 5900, HP 6L, HP 6L Pro, HP, 1000, HP 1010. HP 1020, HP 2420n Samsung
• RAID
Raid 1, Raid 5
• Photo copier
Canan7210, 7260,

SUMMARY OF QUALIFICATIONS

 Graduation from B,R. AMBEDKAR UNIVERSITY Agra

 Persuing MBA from ICFIC University Hyderabad.

ADDITIONAL SKILLS

 Done System Engineering Program from WEB TECH INSTITUTE Kanpur
 Perusing MCSE (SERVER 2003)
 Six months Diploma from ALIVE INFOTECH

PERSONAL DETAILS
• Date of Birth : 2nd July, 1983
• Father's Name : Mr. S.P. Sharma
• Father's Occupation : Business
• Mother's Name : Mrs. Savitri Devi
• Languages Known : English &Hindi

DECLERATION
I here by declare that the information mentioned above is true to the best of my knowledge and belief.

Satyaprakash sharma

Keywords

H\w & network